Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of HealthVox.ai ("Service"), operated by Innoworks Software Solutions Private Limited ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms.

2. HIPAA Compliance

Our Service is designed to be HIPAA-compliant. As a healthcare provider using our Service, you agree to:

• Maintain compliance with HIPAA regulations
• Execute a Business Associate Agreement (BAA) with us when required
• Properly configure access controls and user permissions
• Report any potential security incidents or breaches immediately

3. Use of Service

3.1 Acceptable Use

You agree to use the Service only for:

• Lawful healthcare administration and patient communication purposes
• Activities permitted by applicable healthcare regulations
• Purposes intended by the Service's design and functionality

3.2 Prohibited Use

You must not:

• Violate any applicable laws or regulations
• Breach patient confidentiality
• Attempt to bypass any security measures
• Reverse engineer the Service or its AI components
• Share access credentials with unauthorized users

4. AI Technology and LLM Deployment

Our Service utilizes artificial intelligence and Large Language Models (LLMs). You acknowledge that:

• AI outputs are assistive tools and not substitutes for professional medical judgment
• Healthcare providers remain responsible for all medical decisions
• The Service supports multiple LLM deployment options:

4.1 LLM Deployment Options

• Bring Your Own LLM: You may use your preferred LLM models
• On-Premises Deployment: LLMs can be hosted within your infrastructure
• Trusted Provider Integration: You may use LLMs from your chosen trusted providers

4.2 Customer Responsibilities

• When using your own LLM or chosen provider, you are responsible for:
• Compliance with all applicable regulations and licenses
• Maintaining the security and updates of the LLM infrastructure
• Any data processing that occurs within your chosen LLM environment
• Ensuring appropriate access controls and monitoring

4.3 Our Responsibilities

• We will provide:
• Technical support for LLM integration
• Documentation for deployment options
• Security best practices and configuration guidance
• Integration testing and validation tools

5. Data Rights and Ownership

You retain all rights to your data. We maintain strict data privacy and:

• Do not claim ownership of your or your patients' data
• Process data solely to provide the Service
• Maintain data confidentiality and security
• Allow data export in standard formats

6. Service Availability and Support

We strive to maintain high service availability but:

• May perform scheduled maintenance with advance notice
• Cannot guarantee 100% uptime
• Provide support during business hours
• May update the Service periodically to improve functionality

7. Subscription and Billing

Service access requires a valid subscription. Terms include:

• Subscription fees are billed according to your selected plan
• Payments are non-refundable unless required by law
• We may modify pricing with 30 days notice
• You may cancel your subscription at any time

8. Limitation of Liability

To the maximum extent permitted by law:

• We provide the Service "as is" without warranties
• We are not liable for any indirect or consequential damages
• Our liability is limited to the amount paid for the Service
• You remain responsible for compliance with applicable laws

9. Term and Termination

These Terms remain in effect while you use the Service. We may:

• Suspend or terminate access for Terms violations
• Provide notice of material changes to Terms
• Allow data export upon termination
• Maintain data backups as required by law

10. Contact Information

For questions about these Terms, please contact us at: