Privacy Policy

1. Introduction

HealthVox.ai ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare AI platform and related services.

2. Information We Collect

2.1 Personal Information

• Name and contact information
• Healthcare provider credentials
• Practice or organization details
• Login credentials
• Payment information

2.2 Patient Information

As a HIPAA-compliant platform, we may process Protected Health Information (PHI) on behalf of healthcare providers. This information is handled in accordance with HIPAA regulations and our Business Associate Agreements.

3. How We Use Your Information

• Provide and maintain our services
• Process appointments and communications
• Improve and personalize user experience
• Analyze usage patterns and optimize performance
• Comply with legal obligations
• Send administrative information and updates

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• End-to-end encryption
• Regular security assessments
• Access controls and authentication
• HIPAA-compliant infrastructure
• Regular backups and disaster recovery procedures

5. Data Privacy and Disclosure

We are committed to maintaining the confidentiality of your information. We do not sell, rent, or share your personal information or patient data with any third parties. Information may only be disclosed:

• When required by law or legal process
• To comply with regulatory requirements
• With your explicit consent

All data processing is performed in-house using our secure infrastructure. We maintain strict control over our systems and data access to ensure your information remains protected.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Data portability

7. Cookie Policy

We use cookies and similar tracking technologies to improve user experience and analyze usage patterns. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect information from children under 13.

9. AI Language Models and Data Processing

Our service utilizes Large Language Models (LLMs) for processing healthcare data. We provide flexible deployment options to ensure maximum data privacy and control:

• Bring Your Own LLM: Customers can use their preferred LLM models
• On-Premises Deployment: LLMs can be hosted entirely within your infrastructure
• Trusted Provider Integration: Option to use LLMs from your chosen trusted providers
• Data Processing Location: All LLM processing occurs according to your deployment choice, ensuring data remains within your controlled environment when desired

The specific data handling and privacy implications depend on your chosen deployment option. We will provide detailed information about data flows and security measures for your selected configuration.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our platform or via email.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: