Privacy Policy

HealthVox (a product of InnoWorks Software Solutions Pvt Ltd)

Last Updated: December 11, 2024

Effective for iOS App Store Submission

1. Introduction

HealthVox ("we", "our", "us") is a digital health platform developed and operated by InnoWorks Software Solutions Private Limited. We are committed to protecting your privacy and safeguarding your information in accordance with applicable laws and Apple's App Store Review Guidelines.

2. Data We Collect

We collect or receive the following types of data:

a. Personal Information

  • Full name, email, phone
  • Login and account credentials
  • Contact and clinic information (for provider users)
  • Payment information (if applicable)

b. Health-Related Information

  • Vitals and wearable sync data
  • EMR/EHR data (if linked by the clinic)
  • Patient health history and clinical records

c. Usage Data

  • App interactions
  • Device metadata (device type, OS version, timestamps)

We only collect what is necessary to provide and improve our services and as consented to by users.

3. Why We Collect This Data

We use collected data for:

  • Providing and maintaining HealthVox services
  • Synchronizing wearable health metrics
  • Enabling secure account access
  • Analytics and performance improvements
  • Legal compliance

4. How Data Is Used and Shared

  • We handle data on behalf of clinics and health providers under business-associate agreements.
  • Data may be processed by third-party service providers only as needed to operate the platform (e.g., cloud host, analytics).

We never sell user data.

5. Data Protection and Security

All data is encrypted in transit and at rest. Health and personal data are stored securely in HIPAA-compliant infrastructure.

HIPAA Compliance:

We maintain HIPAA-compliant security measures to protect your health information.

6. User Rights

  • Users can request access, correction, or deletion of their personal data.
  • Users can revoke consent at any time.
  • Account deletion can be initiated within the app or through support.

7. Retention

We retain personal data only as long as necessary to fulfill the purposes described, comply with legal obligations, or support dispute resolution.

8. Contact

If you have privacy questions or requests:

Privacy Support

InnoWorks Software Solutions Pvt Ltd
Email: [email protected]